Modern Clinic Booking System

A HIPAA-compliant online appointment booking system for a New York wellness clinic, enabling patients to self-schedule, receive automated reminders, and manage their appointments entirely online.

Challenge

Replacing a phone-based scheduling workflow with a user-friendly digital system that elderly and non-tech-savvy patients could use confidently across all devices.

Solution

Built a simplified, large-typography booking flow with SMS/email reminder automation, calendar sync integration, and a secure patient intake form — all optimized for mobile accessibility.

Results

✅Appointment no-show rate reduced by 35%

✅70% of bookings now fully self-service

✅4.9/5 patient satisfaction score